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TPSG CAT Skills Verification Test - 29

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1.
1 point
When user call for TeamCenter Application Sharing about first time usage, help-desk should create a ticket to "CORP - PROD ENG 1.5 SUPPORT" any time.
2.
1 point
When user accessing Web Mail in CAT office network, the Symantec VIP authentication was required at the same as when using with home ADSL
3.
1 point
When new employee call for PC request, help-desk can skip the RequestIT process and assign a ticket to local IT.
4.
1 point
When supplier call for new CWS ID creation, help-desk should guide him/her to submit request via http://supplier.cat.com
5.
1 point
When user call for Non-Urgent SAP issue based on CBS, help-desk can directly make a ticket for it and no need to inform he/her to seek KBU based on his/her facility code.
6.
1 point
When user call about Lotus Notes credential popup, help-desk should verify if user changed LAN password or using special password for email client access before proceeding online LN pwd reset.
7.
1 point
When user call for any issue of notes application "GP Trip Itineraries", help-desk should inform user to contact its owners in list directly and must create a ticket to "CORP - COE LOTUS NOTES APPLICATION SUPPORT - LEVEL 3" accordingly.
8.
1 point
When user call for changing display name on desk phone, help-desk can do RE-Assignment via RequestIT
9.
1 point
When user call to request non-system-default IMEs (Input Method Editors), help-desk must explain to user & only can provide Microsoft Office 2010 IME (pinyin for Chinese).
10.
1 point
When user call for changing share drive owner, help-desk must create a ticket with user-supervisor's approval, then inform Account Management Team to complete with no assigning out
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