Marriott Service Desk- July CIP

Is this your test? Login to manage it. If not, you can develop an exam just like it.

1.
1 point
Stacey from an IRFA supported property called because her computer won't boot. Bert (SD Analyst) determined that the problem is caused by a bad HDD. What should he do next?
2.
1 point
What is the HF article number for Severance Process?
3.
1 point
A former MI associate called because she's unable to access 4myHR. She has been under Severance for 3 months. What should the SD Analyst do to assist the user?
4.
1 point
What is the email of the Compliance Team?
5.
1 point
For devices blocked in MAARK1, SD Analyst should submit Authorize Device Access Request.
6.
1 point
All unresolved Tier 0 remediation should be escalated to the following support groups except for?
7.
1 point
To be able to create a new Public Folder, users will need to file a request in Request Center.
8.
1 point
Rose (Home Agent) called the Service Desk because her computer goes into a Bitlocker loop. Andy (the Tier 1 analyst) attempted to troubleshoot, however non of the steps he performed resolved the issue. What should he do next?
9.
1 point
Carl from a Managed property called because he is unable to access his Email Lite account. John assisted the user in checking what could possibly happen. After a thorough investigation, John found out that there is an ongoing Email Lite Maintenance. What should John do with his ticket?
10.
1 point
The HF article number that shows the default format we should use for EID Password Reset.