Pega Lunch and Learn

1.

1 point

Through Pega Next Best Action we provide solutions for:

Outbound channels

Inbound and Outbound Channel

Finding the most optimal route to next Pokemon

Inbound Channel

Assisted Channels

2.

1 point

Pega Customer Service provides seamless transition for Customers across channels. This feature is called:

Cross-Channel experience

Streamline experience

Omni-Channel experience

Cable TV with automated voice operated remote control

Multi-Channel experience

3.

1 point

In Accenture we have 2,500+ dedicated Pega practitioners. When did we start our global alliance with Pega?

2009

2010

2006

2008

Ever Since Pega is born

4.

1 point

In Accenture, if you want to get trained and certified in Pega

you can do self stufy training and certification sponsored by the Pega Practice

You can attend an accenture led training and certification exam is sponsored by the Practice

connect to the Matrix and just like Kung fu, learn Pega in seconds

you can do self study training for free but the project must pay for the certification exam

you can do self study training and certified under project budget

5.

1 point

Independent study conducted on Pega 7 platform compared to Traditional java development shows

Pega is 6.4 times faster to build, 10 times faster to change and 40 times faster to deploy that application to mobile devices

Pega is 6.4 times faster to build, 8 times faster to change and 20 times faster to deploy that application to mobile devices

Pega is 5.2 times faster to build, 8 times faster to change and 40 times faster to deploy that application to mobile devices

Pega is 6.4 times faster to build, 8 times faster to change and 40 times faster to deploy that application to mobile devices Ans A: Pega is 6.4 times faster to build, 8 times faster to change and 40 times faster to deploy that application to mobile devices

that in a study of 200,000 ostriches over a period of 80 years, no one reported a single case where an ostrich buried its head in the sand

6.

1 point

The Pega Customer Service feature to view the Customer’s screen real-time and guide them is called:

RETAS - Real Event Triggering Assistance System

Share-Desktop

Live-Sharing

Co-Browse

Screen-Share

7.

1 point

Improving _______ is the essence of Next-Best-Action

Efficiency

Quality of the beer fridge

Customer Experiences

Awesomeness

Response Rates

8.

1 point

Next-Best-Action ensures that the communications between business and the customer are :

Timely and Contextual

Consistent and Free of jargons

Highly intuitive

Happening

Uniform

9.

1 point

What does Direct capture of objective means?

Pega 7 tool to directly capture the business feedback and UAT scripts into the system

Define model and Pega generates Java code behind the scene

It's an OOTB application for staff Performance feedback

it's the methodology that proves the existence of black holes

Pega 7 tool to capture business requirements into the system directly

10.

1 point

As part of Pega 7 case management, what does “Structure Work to keep promise” means?

Define decision rules to control multiple work possibilities

Build logical frames to support the theory that Elvis is alive

Define structured data model and source it through caching

Define NFR's, SDLC and Methodology

Define SLAs, Urgency and escalation mechanism for process steps

11.

1 point

According to Gartner and Forrester:

Pega is number 1 in BPM and Case Management

Pega is number 1 in CRM, BPM, Case Management and NBA

Pega is Leader in BPM and Case Management and leader in NBA

Pega is number 1 in BPM, Case Management and NBA

The new robotics RPA solution is being developed by R2-D2

12.

1 point

Ability to view Maps is an integral component of Pega’s:

Map-viewer

Location-Tracker

GPS

Field-Service

Universal Location Services

13.

1 point

Which one of the traditional gaps is NOT effectively addressed by Pega Next Best Action Marketing :

Inability of marketing strategies to adapt to changes in customer behavior.

Inability to communicate consistently across all channels.

Inability to capture and store the customer response.

Belief that one product or service can be targeted to the entire customer base.

14.

1 point

With acquisition of Openspan, Pegasystems was able to combine:

Robots, cowboys and aliens

Analytics, BPM and CRM

Robotics, BPM and REST APIs

Robotics, Portals, and BPM

Robotics, Analytics and Case Management

15.

1 point

Which Pega 7 platform features help to provide personalized experience based geography or line of business based requirements?

Unified Platform

Wrap & Renew

Next Best Action

Situational Layer Cake

Astro-Physical Enhancer Metafile

Pega Lunch and Learn - Quiz