Week 2 Assessment

Which of the following closing phrases is unacceptable?

Upon checking a customer’s account, you’ve confirmed that it’s on churn lock state. How should you deal with this issue?

A customer gets in touch saying his app is not working properly and skips songs after a minute. He’s done uninstalling and reinstalling the app. How will you deal with this issue?

How to identify issues with cache using UA2? Select all that apply.

For our salutations, we should always use the name of the customer from Facebook.

Once the customer gets back to us with the URI of the song with content error, what part of Salesforce should you click in order to input the details? Please see https://drive.google.com/open?id=0ByAFQIv5wftwR0FmQUU4ZUF6eHM

Does this image suggest dual cache? https://drive.google.com/open?id=0ByAFQIv5wftwdkZ1bGdQWkFJc3c

A customer using iPhone 6s emailed saying that she’s receiving an error message when trying to sync offline tracks. No dual cache found upon checking UA2. Previous advisors already asked her to do basic troubleshooting and reinstalling the app. However, customer still experiences the issue. What’s the next thing to do?

When advising the customer about Facebook, it's ok to make it more concise by writing FB instead?

Following the Spotify TOV, which statement is correct?

Which of the following is an unacceptable sign off phrase?

Which statement about DragonPay is incorrect?

The proper ways of writing smileys, the Spotify way, are? Select all that apply.

In case the customer’s issue on playback stuttering wasn’t fixed after trying to update the device, what’s the best thing to do?

This means that Spotify is shutting itself down completely and returning customers to their phones home screen. What is it?

The proper way of writing dates, the Spotify way, is?

Does the image suggest dual cache? https://drive.google.com/open?id=0ByAFQIv5wftwZUNmaVBmcUtCZ1k

Following the Spotify TOV, which statement is incorrect?

What things might a customer say that indicate that they can’t sync music offline? Select all that apply.

The recommended memory needed for a phone to run Spotify is?

After asking the customer to try our test account and the error disappeared, what assumption can we have?

In order for technical language to be accepted when writing emails, the advisor should?

Does the image suggest dual cache? https://drive.google.com/open?id=0ByAFQIv5wftwTDBnRkF3V3BlQjA

What things might a customer say that indicate playback stuttering? Select all that apply.

Customer’s account was disabled because of failed payments. What’s the first thing that you should do?