QUIZ 2

1.

1 point

Part I. – Multiple Choice: Choose the correct answer.

1. Which is the best JCW catalog to offer a customer who has a 2005 Honda CVR1000 SuperHawk?

a. Truck

b. Jeep

c. Motorcycle

d. General

2.

1 point

2. How long is the mailing time frame for a JCW catalog?

a. 2 – 3 weeks

b. 3 – 4 weeks

c. 2 – 9 bd

d. 10 – 14 bd

3.

1 point

3. What is the maximum number of JCW catalogs that we allow per request?

a. 1

b. 2

c. 3

d. 4

4.

1 point

4. What channel code will you use on the Sales Console to process a catalog request?

a. 555

b. 300

c. 302

d. Depends on what appears on IC

5.

1 point

5. The customer has been waiting for 2 months for his JCW Truck catalog. Who should you contact to make a follow up?

a. DG Dashboard

b. DG Escalations Admin

c. Data and Catalog Team

d. DG ST Print Catalog

6.

1 point

6. Which is NOT a freight carrier?

a. USPS

b. XPO Logistics

c. YRC

d. FedEx

7.

1 point

7. Which statement is CORRECT about sales tax?

a. It can be waived at the point-of-sale as long as the reseller can provide his permit number

b. It is charged on orders shipped to VI, CA, IL, and OH

c. The customer can either fax or email his fully-accomplished resale certificate form

d. Refund time frame is 24 – 48 hours from the time Accounting receives the form

8.

1 point

8. Parts can be delivered to these addresses EXCEPT

a. House

b. APO

c. Body shop

d. B and C

9.

1 point

9. Which statement is NOT TRUE about the Warranty Policy?

a. The warranty is non-transferable

b. Labor cost is not covered nor will be reimbursed

c. The customer can extend the warranty at any given time

d. Warranty starts on the date of purchase

10.

1 point

10. When is cancellation NOT guaranteed?

a. If the order has not been vended yet

b. If the order has been vended but not shipped

c. If the order has been shipped

d. If the order was paid through PayPal

11.

1 point

11. Order # 28975463: The customer wants to place an order for part number REPHY462156 to be shipped to the same shipping address that is on the order. To which extension will you transfer the call?

a. 600

b. 602

c. 624

d. 302

12.

1 point

12. PO # 55769408: When will the warranty for the AutoTrust Gold Bumper Cover expire?

a. May 30, 2019

b. No expiration

c. May 1, 2018

d. May 9, 2021

13.

1 point

13. 214-868-5796: The customer wants to cancel the order because he ordered the wrong part. Can you guarantee the cancellation?

a. Yes

b. No

14.

1 point

14. Order # 28956895: The customer wants to change the mode of payment on the order. How will you help him?

a. Transfer him to Sales

b. Gather the card details and save it on the order

c. Transfer him to CPT

d. Tell him that he can no longer change the payment method

15.

1 point

15. eliasmendoza1@me.com: Which warehouse received the tail lights returned by the customer?

a. APW

b. Weathertech

c. JCW

d. USAP VA

16.

1 point

16. Which is NOT an accepted mode of payment?

a. Check

b. Wire transfer

c. Amazon CC

d. Cash

17.

1 point

17. The mode of payment that MUST be mailed to the corporate office.

a. Personal checks

b. Certified checks

c. Wire Transfer

d. None of the above

18.

1 point

18. Which mode of payment is NOT accepted online?

a. V.Me

b. PayPal Credit

c. Credit card

d. JCW / STT gift card

19.

1 point

19. When does a JCW / STT gift card expire?

a. As soon as the available balance has been used up

b. A year from date of issue

c. If the available balance is below $10

d. After 6 months of non-usage

20.

1 point

20. Which is NOT required to process a Check by Phone payment?

a. Account Number

b. Driver’s License Number

c. Routing Number

d. Date of Birth

21.

1 point

Part II. – Modified True or False: Write True if the statement is correct. If the statement is incorrect, write False and change the underlined word(s) to make the statement correct.

Ex: G̲l̲o̲r̲i̲a̲ ̲A̲r̲r̲o̲y̲o̲ is the current president of the Philippines. – False, Rodrigo Duterte

21. If the available balance on a JCW gift card is insufficient, we can charge the remaining amount to the customer’s c̲r̲e̲d̲i̲t̲ ̲c̲a̲r̲d̲.

22.

1 point

22. JCW catalogs c̲a̲n̲ be mailed to a PO Box.

23.

1 point

23. A̲u̲t̲o̲T̲r̲u̲s̲t̲ ̲G̲o̲l̲d̲ warranty states that the part is entitled to 1 replacement for 3 years.

24.

1 point

24. RTS requests are sent to D̲G̲ D̲a̲s̲h̲b̲o̲a̲r̲d̲.

25.

1 point

25. The US Memorial Day is observed on the last S̲u̲n̲d̲a̲y̲ of May.