TPSG CAT Skills Verification Test - 33

AP Servicedesk will help to install Cisco Jabber for Windows from software loader. User will be able to use Cisco Jabber after installation.

Production agency workers, contract service workers, suppliers, and dealers (other than Primary dealers) can apply for connection accounts
AP Servicedesk need to guide user to apply connection from requestit, if requestit doesn't have such option then log ticket to "CORP - Connections Support" to create those access right.

For Any file restore request on network folders on Network Attached Storage (NAS) file servers. User can manage the file recovery by themselves; this procedure is good and up to 60 days worth of concurrent files recovery.

There is a need to upgrade the Windows Jabber if the version show 10.5. AP Servicedesk agent can help to upgrade the software though the software loader.

7 Zip 16.02 upgrade will be distributed to any PC requiring it on 29 Aug 2016 through Enterprise SCCM Support.

If a user contacted AP Servicedesk to have Apple Quicktime install on Caterpillar PC, AP Servicedesk can help to install application.

AP Servicedesk can assist in setup .NET Framework 4.6.1 for Caterpillar PC user provided user get approval from their immediate superior.

Source for TelePresence documentation is located at https://video.cat.com. If AP helpdesk agent could not answer any of the user questions; it should be assigned to local IT for further assistance.

For any EDI support issue from suppliers in Asia Pacific, AP servicedesk can assist to create ticket using EDI_Mailbox template and assigned ticket to ICC Trading Partner Services.

If customer except CGM user who contact AP Servicedesk for support issue with Creo Wildfire (3D Modeling Tools), AP Servicedesk will need to create ticket; assigned to GIS AP - Engineering Solutions for assistance.