email etiquette

1.

1 point

When responding to an email

you should delete the original

you should always keep the original letter

either format is acceptable

2.

1 point

Email is not a vital part of communication

True

False

3.

1 point

If you use improper or incorrect language and continuously make mistakes in your e-mail, this is always acceptable because its only an email!

True

False

4.

1 point

you should always leave the subject line blank

True

False

5.

1 point

In a formal email first names are used.

True

False

6.

1 point

Most of the important information should be ...

at the top of the email

who cares

in the middle of the email

at the end of the email

7.

1 point

Using Emoji s are acceptable in a formal email :-)

True

False

8.

1 point

you should always come across as

wordy, sloppy, and intrigued

casual

friendly, approachable, and respectful

respectful, resilient, and rude

9.

1 point

Using bullets or multiple emails is a good way if you have to cover many topics with the recipient

True

False

10.

1 point

the tone of your email should always be ...

demanding

happy

casual

possitive

11.

1 point

If you have a work or school email it should only be used for that purpose

True

False

12.

1 point

A good rule to follow is to....

keep it detailed and wordy to cover everything

keep it calm

keep it to 2 pages or more

keep it simple

13.

1 point

You should avoid using the word hey in an email?

True

False

14.

1 point

The opening in your email should be

negative

bland

positive

15.

1 point

There are two forms of email...

formal and informative

informal and casual

direct and indirect

formal and informal

16.

1 point

Whether you’re writing to friends, colleagues or to a potential business partner, your main goal is to get your message across, in other words, to ensure the recipient understands you.

True

False

17.

1 point

you will be judged on how you send an email message so it is always important to proof read your email, and to properly construct it before you send it

True

False

18.

1 point

In a formal email and you are not sure who you are talking to you should use the following greeting....

Dear Sir or Madam

Hey how are you

Whatz up yo

Hi

19.

1 point

If you are addressing a female and you do not know if they are married or not, you should start your greeting with

Ms.

Mrs.

Mr.

Hey Sista

20.

1 point

If you do not require a response to your email it is acceptable to put no reply in the subject line

True

False