Peakbound August SAP 2016

1.

2 points

A customer took out a new policy on 1st August 2016. They then called on the 10th August 2016 wanting to cancel the policy as of today. What do you advise they will get as a refund?

They won’t get any refund as they chose to insure elsewhere.

They will get a pro-rata refund of the part of the month they haven’t used minus $30 administration fee.

They will get a full refund as it is within the cooling off period.

They will get a pro-rata refund of the part of the month they haven’t used.

2.

2 points

A customer’s policy renewed on the 8th August 2016. They called on the 22nd August 2016 wanting to cancel it as of the renewal date. What do you do?

Cancel as of 8th August and advise they will get a refund minus $30 administration fee as they have insured elsewhere.

Cancel as of today, 22nd August and advise they will get a pro-rata refund minus $30 administration fee.

Cancel as of 8th August and advise they will get a full refund of premium paid.

Cancel it as of today, 22nd August and advise they will get a pro-rata refund.

3.

2 points

Which letter do you use in the posting screens when making an endorsement in W-Polisy?

C

P

F

E

4.

2 points

Gertrude’s policy is in migration and she wants to change her sum insured from her renewal date. It is a monthly policy and has a renewal line showing in the 3B screen. Which endorsement type do you select?

74

28

5.

2 points

Roger has called up to pay for his annual migrating policy. After you have taken his payment you need to leave a page note. Which endorsement type do you select to add a page note?

28

74

6.

2 points

Sunil’s policy is an annual policy in migration. He has called to make a change to his excess before he pays his policy. Which endorsement type do you select to process the excess change?

28

74

7.

2 points

Uma has a monthly policy in BT-polisy that is migrating. She has called to increase her sum insured from today. In W-Polisy it shows a take up line in the 3B screen but no renewal line. What endorsement type do you use?

Process a 4+1 endorsement in BT polisy only as this will change both policies

Process a 4+1 endorsement in BT polisy and then 28 in W-Polisy

Process an 8+1 endorsement in BT polisy and then a 28 in W-Polisy

Process a 4+1 endorsement in BT polisy and then a 74 in W-Polisy

8.

2 points

John has called to find out whether he is eligible for discount on his policy W60127337CMP. You can see that he currently has no discount or campaign codes on this policy and he is a MyBank customer. What do you do?

Check the MRAT tool for discount and manage the conversation yourself.

Offer to send a callback request to Retentions.

Check the MRAT tool and transfer to retention if this doesn’t return a discount.

Add the MyBank code to the campaign code section as the customer is MyBank.

9.

2 points

Annabelle has called to cancel her W-polisy policy and is due a refund. You notice that Annabelle has a credit card on file. What do you do?

Offer to take bank account details for the customer and input these on the page notes

Type ‘refund acc: AS ON FILE’ in the notes so the refund goes back to the credit card

Offer to take bank account details for the customer and update these on the 22 screen

Advise the customer we have to send a cheque

10.

2 points

Some of our customers will be sent pre renewal letters. If you need to view a copy of a pre renewal letter that was sent to a customer which system would you use?

Filenet

Viewpoint