BAT PRT test

1.

2 points

Jacinta wants to take out an insurance policy with us for her holiday home. She manages the property herself through Stayz. It is permanently advertised as available for holiday rental, but if she doesn’t have a booking she may stay there occasionally. What do you advise Jacinta?

We are unable to offer insurance as the intention is for the property to be permanently let and this falls outside our guidelines. Refer her to the insurance council of Australia.

As the property is managed herself, this is an acceptable risk so proceed with the quotation.

Even though it’s permanently listed, because Jacinta sometimes stays there it meets the definition of a casually let holiday home. Proceed with the quotation.

Refer Jacinta to the insurance council of Australia as we don’t offer insurance to Stayz rentals.

2.

2 points

Monica wants to take out an insurance policy with us for her holiday home. She manages this property herself through AirBnB. It is permanently advertised as available for holiday rental, but if she doesn’t have a booking she may stay there occasionally. What do you advise Monica?

We are unable to offer insurance as the intention is for the property to be permanently let and this falls outside our guidelines. Refer Monica to the insurance council of Australia.

As the property is managed herself, this is an acceptable risk so proceed with the quotation.

Even though it’s permanently listed, because Monica sometimes stays there it meets the definition of a casually let holiday home. Proceed with the quotation.

Refer Monica to the insurance council of Australia as we don’t offer insurance to AirBnB rentals.

3.

2 points

A customer is taking out a new policy on today with you. She has queried what would happen if she was to call back next week & cancel, as of todays date. What would you tell her?

They will get a pro-rata refund of the part of the month they haven’t used.

They will get a full refund as it is within the cooling off period.

They will get a pro-rata refund of the part of the month they haven’t used minus $30 administration fee.

They won’t get any refund if they choose to insure elsewhere.

4.

2 points

A customer’s policy renewed on the 8th August 2016. They called on the 22nd August 2016 wanting to cancel it as of the renewal date. What do you do?

Cancel as of 8th August and advise they will get a full refund of premium paid.

Cancel it as of today, 22nd August and advise they will get a pro-rata refund.

Cancel as of today, 22nd August and advise they will get a pro-rata refund minus $30 administration fee.

5.

2 points

When is it not necessary to read the Outbound Disclosure?

A customer calls and then passes the phone to another party during your conversation.

A branch colleague calls and passes the phone to a customer.

You outbound call a customer whom you have spoken to previously today & acknowledge your previous interaction.

You outbound call a customer who you have not previously spoken to.

6.

2 points

The FSR has recently changed. Which of the following is part of the new version.

“we receive a commission of up to 20%”

“we receive a commission of up to 12.5%”

“we receive a commission of up to 25%”

“we do not receive a commission based on sales”

7.

2 points

Tracy has called to find out whether her toy drone which she uses recreationally can be covered for accidental damage when she takes it out of the house. What do you advise her?

As per the PDS drones are a general exclusion under our policies so she will not be covered for any insured events.

As the drone is used recreationally it’s covered as a ‘model toy aircraft’ so you can list this item as a personal valuable.

As the drone is used recreationally it’s covered as a ‘model toy aircraft’ under general contents but not as a personal valuable. Offer to quote for premier care cover to make sure Tracy has cover for accidental damage.

8.

2 points

Which letter do you use in the posting screens when making an endorsement in W-Polisy?

E

P

F

C

9.

2 points

Under what circumstances would we not provide cover for a casually let (holiday home/timeshare) property?

the holiday home is a permanent source of income then it would be unacceptable.

Any holiday homes where services are provided such as a Bed and Breakfasts are also unacceptable.

Holiday homes without contents cover will be hard declined.

All of the above.

10.

2 points

Beatrice is moving into a retirement village shortly and is wanting to know whether she can take out a building and contents policy with us. You have ascertained there is no body corporate and the property is a self contained unit that only Beatrice has access to. Can we insure Beatrice?

Yes, but only the contents as we can’t do building cover for units.

Yes, because it is in a retirement village and only Beatrice has access to the property we can do both building and contents.

No, we don’t insure properties in retirement villages, refer Beatrice to the Insurance Council.