Chapter 5

1.

1 point

When delivering a speech, it is best to keep one's eyes on the speech instead of the audience.

True

False

2.

1 point

Messages left on voice mail systems should be long and detailed.

True

False

3.

1 point

An informal message written in the work place.

modified-block style

memo

communication

block-style listening

4.

1 point

In the world of work, poor communication can cause employers to lose business and money.

True

False

5.

1 point

Work breaks are an appropriate time to gossip with coworkers about your supervisor.

True

False

6.

1 point

Videoconferencing involves two or more people communicating through a video and voice linkup.

True

False

7.

1 point

When talking on the phone at work, it is acceptable to

eat and drink

speak clearly and say each word distinctly

chew gum

hang up immediately if it is a wrong number

8.

1 point

The communications equipment most closely associated with multitasking is a pager.

True

False

9.

1 point

When an employee writes a business letter, ______________.

it should be a formal letter written in a style determined by the employee's company

no copies need to be kept

it should be written in the style of a personal letter to a friend or relative

the style should be informal

10.

1 point

The ability to understand what I read.

multitasking

nonverbal communication

hearing

comprehension

11.

1 point

Understanding what I heard.

hearing

listening

multitasking

comprehension

12.

1 point

Any message that does not use written or spoken words.

comprehension

nonverbal communication

hearing

multitasking

13.

1 point

Many businesses have their own vocabulary terms to describe their products or operations.

True

False

14.

1 point

The process of conveying a message, thought, or idea.

memo

modified-block style

block-style listening

communication

15.

1 point

A letter in which some parts begin at the left margin.

memo

modified-block style

block-style listening

communication

16.

1 point

To be understood, a speaker should talk to the listener rather than with the listener.

True

False

17.

1 point

The word TO, FROM, DATE, and SUBJECT refer to a

informal business report

business letter

memo

news letter

18.

1 point

A letter in which all parts begin at the left margin

memo

communication

modified-block style

block-style listening

19.

1 point

Doing more than one job at a time.

multitasking

comprehension

hearing

nonverbal communication

20.

1 point

In a business letter, the salutation is followed by a

colon :

semicolon ;

period .

comma ,

21.

1 point

Which of the following is not part of a formal business report?

Bibliography

Cover

Table of Contents

Complimentary close

22.

1 point

If a person is not listening when a message is sent, communication does not take place.

True

False