Sep/02

1.

1 point

I'm a local using local dress and I would like to go to teatro. What would you tell me after I ask you if I'm allowed to enter teatro?

You can have a seat at the restaurant itself but not in the bar or lounge area

You can have a seat at the restaurant itself but not in the bar area only

You can go inside teatro without problems and can seat at all areas of the restaurant

You only can have a seat at the outdoor area of teatro

2.

1 point

How many times as per LRA standards you should use the guest name during the service?

minimum 1, maximum 3

Should use exactly 2 times

minimum 2, maximum 5

its recommended to use, but it's not part of LRA standards

3.

1 point

If you receive a bomb threat by the phone, what is correct from your side?

Keep calm, show the Prompt card to a colleague and inform your manager straight away

Keep calm, show the Prompt card to a colleague and inform all guests to evacuate

Keep calm, show Prompt Card to a colleague and don't inform anyone else

Keep calm, wait the call to finish and only inform to security

4.

1 point

Which of the below are seren top items for breakfast?

Turkey bacon, pancakes, French toast, hash brown potato

Beef bacon, pancakes, stuffed tomato and French toast

Turkey bacon, Arabic bread, falafel and stuffed tomato

Turkey bacon, boiled eggs, hash brown potato and fatayer

5.

1 point

How much is the price of the wine of the day? (Please write the net price)

6.

1 point

I had a regular package for Arabic night and I also was up sold by the waiter to have a bottle of Ksara Rouge. Apart of that, I didn't order other drinks. I asked for my check and presented my RRC. Which discount I will get?

As you're a single dinner, you will get 20% off on all check

As you're a single dinner, you'll get 20% off on the food only, no discount at the drinks

As you're a single dinner, you'll get 50% off on the food and 20% off on the drinks

As you're a single dinner, you'll only get points, no discount applicable

7.

1 point

I have celiac disease and the waiter told me that considering my condition I should not have muesli for my breakfast. Is the waiter advise right or wrong?

Right

Wrong

8.

1 point

About EHS, what is correct? (You can choose more than one option)

Segregate the garbage and fill fridge temperature log sheet

Don't block the area on the top of the sinks or under the sinks; label properly all open items

Don't keep heavy equipment at the top of certain areas as might be dangerous

Alcohol can't be kept with non alcoholic items, food items and containers that will serve non alcoholic items

9.

1 point

Which are the items "on ice" for seafood night and Friday brunch?

Prawns, oysters, crab, clams

Smoked salmon, smoked mackrel, crab, prawns

clams, oysters, sushi, prawns

Oysters, prawns, crab, hammour

10.

1 point

I really need to print some documents, can you print it for me?

Sir, you can print it at the business center without any fee

Sir, you can print your documents at the business center and they have fixed prices for this service

Sir, our hostess can print for you

Sir, you can print it at the reception