ICR Claims October 16 SAP

1.

2 points

All new policies. Which of the following is NOT a requirement in order for us to continue coverage whilst contents are in storage at a commercial storage facility?

The storage facility must be lockable

The storage facility must be only accessible by the customer or someone authorised by the customer

The storage facility must be manned by a security guard at all times

2.

2 points

Tania has called to make a claim for the smashed window in her living room. She has essential care and you have lodged a claim for consideration. Which team do you allocate the case to?

Team A

Team B

Team C

3.

2 points

W8S006627CMP. The customer is calling to make a claim for accidental damage to their dropped mobile phone. What excess will apply for this claim?

$150

$300

$200

4.

2 points

800164616HOM. Customer has called to lodge a claim for damage as a result of an earthquake; there are extensive cracks through the walls of the property. What will the excess be for the claim?

$400

$500

$300

5.

2 points

100511705HOM. What PDS does this policy fall under?

New PDS

Old PDS

Old PDS/SPDS

6.

2 points

100593436HOM. Mr Darby has advised that the tenants have vacated the property early with out giving any notice. They currently owe 8 weeks rent and there are signs of major malicious damage through the property. What excess will apply to this claim?

$300

$600

$1000

7.

2 points

Jana has a new Premier Care contents policy which was uploaded on 01/11/2015. Which of the following jewellery limits apply to Jana’s policy?

Up to $2,000 per item/Up to $5000 per total claim

Up to $5,000 per item/Up to $20,000 per total claim

8.

2 points

300633892HOM. Customer has called to lodge a claim for her Samsung galaxy s6. It has been stolen from her handbag while she was doing the food shopping. What process do you lodge for?

Assessed claim

Non assessed claim

JB HIFI

9.

2 points

Harvey mentions that he is a PAP customer and asks what his applicable excess would be if he needed to make a rent default claim on his LLE policy. What excess would apply?

$100

$300

$200

10.

2 points

Simon has a Quality Care building and contents policy. What would his limit be if he were to move his contents into a commercial storage facility?

Up to the contents sum insured

Up to 10% of the contents sum insured

Up to $50,000