Lilly PAP Inbound Quiz October 2016

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1 point

If the patient or HCP calls and states that even though the full year coverage box on the 1040 is checked, the patient had no insurance, and this box was checked in error, we need the following (check all that apply):

Tax Form 8965 as proof of no insurance

A letter of no Insurance from the HCP

A Special Exception letter from the Patient explaining why the box was checked if they had no insurance all year

Only a letter of no insurance from the HCP

1 point

We do not require a new application with each medication request (an additional Lilly PAP product prescription) as long as the request was received within the enrollment period

True

False

1 point

If a parent /guardian call to report an AE/PC, who do you pull in as Requestor on the SR?

Parent/guardian

Provider

Patient

TLAC Rep

1 point

Writing the name of the caller in your summary notes is sufficient for documenting the contact

True

False

1 point

If the HCP calls to request a refill for a Medicare part D patient on October 31st how many months of product can we provide?

3 months

2 months

4 months

1 month

1 point

If caller is a patient which demographic are you not required to confirm:

First and Last name

Phone number

DOB (date of birth)

Address

1 point

When a patient asks if coupons, vouchers, or samples are available, you should warm transfer to TLAC.

True

False

1 point

If the patient’s HCP cannot accept shipments, medications can be shipped to patient’s home and/or retail pharmacy of their choice

True

False

1 point

Once you complete the AE/PC form you should fax to TLAC right away

True

False

10.

1 point

When the patient has a new provider at the same shipping address, we can accept Refill Authorization form (Fax Refill Form).

True

False

11.

1 point

If a patient’s application is denied due to being Low Income Subsidy (LIS) eligible, this means that the patient has no insurance

True

False

12.

1 point

Which Ship Status would you select when creating insulin shipments?

Pending

Shipped

Requested

Leave the field blank

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