Sales Survey - Wave 6-10

1.

Please enter your Domain ID here.
Your Domain ID is your First.Lastname. ex. Mansur.Yamson, Richelle.Fernandez

3.

I am part of Wave _.

4.

Do you have previous call center sales experience?

Yes

No

5.

If you have sales experience, what type of product did you offer?

6.

On a scale of 1 - 10, 10 being the highest, how comfortable are you selling Home Internet by Virgin Mobile?

7.

I still need more training on _________.

Home Internet General Product Knowledge (Pricing, billing, etc.)

Technical Stuff (How the service is installed, how the modem works etc.)

Discovery Questions (to uncover member's needs and tailor fit the offer)

Effective Transition Statements (from service to sales)

Overcoming objections (Bundles, contracts, undecided, etc.)

8.

Most eligible calls I receive were already offered Home Internet before.

True

False

9.

I find it most difficult to transition to sales on this call type.

Cancellation

Transfer to another department

Billing concern

Irate member

Manager Escalation

Member in a hurry

10.

I find it most difficult to overcome objection on this call type _______.

Has existing contract with another provider

Has bundled services with another provider or is looking for bundled services with Virgin (TV, internet and home phone)

Members who are looking for discounts

Members who are not interested

Members who are paying less with another provider

Member in a hurry

Members who get higher speed with another provider (ex. 25Mbps vs. 100Mbps)

11.

I find the Home Internet placemat/deskmat useful.

Agree

Disagree

12.

What type of incentive motivates you to offer Home Internet?

Gift Certificates (Sodexo, SM GC etc.)

Monetary Incentive ($4 per sale, bonus grid)

Raffle prizes (gadgets, grocery, tumblers etc.)

Team Incentives (Team building funds, team lunch etc.)

13.

If we're going to raffle prizes, what type raffle giveaway would you love to win?

Virgin Mobile Tumbler

Grocery Package

Gadgets (Smartphone, tablets)

Home Appliances (Rice cooker, TV etc.)

Virgin Mobile Shirts or Jackets

14.

On a scale of 1 - 10, 10 being the highest, how effective is your team leader in helping you improve your sales skills?

15.

Anything you would like to add? Please leave your comment here.