Virgin Internet Quiz

1.

Your Domain ID __________. (ex. Ronnie.Clemente)

3.

What is the Virgin home internet plan speed offered to the customer?

up to 25 Mbps download speed and up to 15 Mbps upload speed

up to 25 Mbps download speed and up to 10 Mbps upload speed

up to 25 Mbps download speed and up to 25 Mbps upload speed

up to 25 Mbps download speed and up to 5 Mbps upload speed

4.

What is the retail value of the professional installation charge?

$149.95

$199.99

$99.95

$49.95

5.

How many antennas does Steve the modem have?

5 antennas

6 antennas

4 antennas

10 antennas

6.

What benefits does Steve the modem have?

Managing Wi-Fi Setup your primary and guest networks. Guests can only access the Internet but don't have access to the other devices on your network and can't change your settings.

Internet access manager Choose which devices on your network can access the Internet. You can also set specific days and times devices can access the Internet.

Latest AC Wi-Fi technology The very best technology for your home, lets you enjoy super-fast Wi-Fi

All of the above

7.

What are the questions asked in general regarding Steve the modem?

8.

Virgin Internet uses Bell fiber optic network. What is a brief explanation of the fiber optic?

9.

What are the most encountered competitors in a call?

Rogers

Cogeco

Teksavvy

Distributel

Bell

Primus

Other

10.

What are the main benefits of having Virgin Internet as opposed to competitors?

11.

As opposed to other companies, what is the general duration of contracts in Ontario?

12.

What is the installation/activation charge of other companies in general?

13.

With the Virgin Internet 300 GB plan, additional data is how much? To a max of?

14.

How much is 300 GB of data per month?

190 HD YouTube videos

Play 55 hours of online games

Download 10 HD movies

Stream 25 hours of Netflix

15.

What is your main objection told by the member?

Price

Usage

Speed

Contract

16.

How many seconds does it take to download a 5 MB file?

2 seconds

5 seconds

10 seconds

17.

How do Members check their usage?

Usage can be checked by calling Virgin Mobile Care at 1-888-999-2321.

They can verify on www.virginmobile.ca

There is no way of checking their usage

18.

What are the main benefits of being a Virgin Member?

Members get exclusive offers

A shot at VIP access

One-of-a-kind experiences.

All of the above

19.

When the member is eligible for home internet, you need to plan the seed by mentioning ‘’After we help you out with your issue, remind me to tell you about our Home Internet offer that you qualify for’’. Does that annoy you?

Yes

No

20.

Relating to the previous question, Is it turning off a repetitive customer since previous agent already said the same thing?

Yes

No

21.

What are power words that have an impact can you say about your mother’s adobo(traditional Filipino dish)? :)

22.

By clicking yes, you will participate in the raffle for a chance to win 1 out of 10 Sodexo GC of 100 pesos!

Yes

No