Consumer Rights and Protection

1.

1 point

Which act gives consumers rights?

Sale of Goods and Supply of Services Act 1980

Consumer Protection Act 2007

2.

1 point

What year was the Consumer Protection Act 2007 made law

1980

2007

3.

1 point

True or False
The Consumer Protection Act makes it an offence for traders to use misleading advertising.

True

False

4.

1 point

True or False
The Consumer Protection Act 2007 says that goods must be of merchantable quality.

True

False

5.

1 point

Merchantable quality means good quality for they price paid and the length of __________ you expect it to last.

6.

1 point

Which act makes it an offence to mislead consumers about prices?

Consumer Protection Act 2007

Sale of Goods and Supply of Services Act 1980

7.

1 point

Which act provides a consumer with 3 remedies to faulty products?

Consumer Protection Act 2007

Sale of Goods and Supply of Services Act 1980

8.

1 point

Which act gives retailers responsibilities?

Consumer Protection Act 2007

Sale of Goods and Supply of Services Act 1980

9.

1 point

Which act states that consumers are entitled to "quiet possession" of their goods?

Consumer Protection Act 2007

Sale of Goods and Supply of Services Act 1980

10.

1 point

Which act set up the NCA now called the CCPC?

Consumer Protection Act 2007

Sale of Goods and Supply of Services Act 1980

11.

1 point

What does the CCPC stand for?

12.

1 point

RRP stands for

recommended retail price

Retail refund price

Return or replacement price

Retailers' Reliable price

13.

1 point

Which of these is a responsibility of the retailer according to the Sale of Goods and Supply of Services Act 1980?

To keep his premises clean and safe for consumers

To be 100% responsible for faulty products.

To treat all his workers fairly.

14.

1 point

Which of these is a responsibility of retailers under the Sale of Goods and Supply of Services Act 1980?

To acknowledge and deal with every customer complaint.

To deal with complaints he feels are real complaints.

To recommend that consumers contact the manufacturer if a product is faulty.

15.

1 point

Which of these is a right of a consumer under the Sale of Goods and Supply of Services Act 1980?

To expect that some products are going to be faulty occasionally.

To complain to the manufacturere if a product is faulty.

To receive a remedy in the form of a refund, replacement of repair from the retailer.

16.

1 point

Caveat emptor means let the buyer __________

17.

1 point

An aggressive practice is prohibited under the

Sale of Goods and Supply of Services Act 2007

Consumer Protection Act 1980

Sale of Goods and Supploy of Services Act 1980

Consumer Protection Act 2007

18.

1 point

Applying a misleading trade description to a product e.g. saying it was made in Ireland when it was made in China is prohibited under the

Sale of Goods and Supply of Services Act 2007

Consumer Protection Act 1980

Sale of Goods and Supploy of Services Act 1980

Consumer Protection Act 2007

19.

1 point

If a product is not as described e.g. a product says it was made in Ireland when it was made in China, then a consumer has the right to a refund, replacement or repair under the

Sale of Goods and Supply of Services Act 2007

Consumer Protection Act 1980

Sale of Goods and Supply of Services Act 1980

Consumer Protection Act 2007

20.

1 point

I buy wallpaper in Archers after being shown a sample. When I get home the wall paper is not like the sample. I can...

look for a refund under the Sales of Goods and Supply of Services Act 1980

Report Archers to the NCA or CCPC

Complain to the manufacturers of the wallpaper

None of the above