small group test 2

97. Due to time constraints, every team member hurriedly agreed with Anand’s suggestion without giving it much thought. However, it turned out to be the wrong decision. What technique should the team members have used to avoid the failure? How would it have helped?

99. During a team meeting, Ashley tried to emphasize the issues that most members had similar views to. Furthermore, she actively tried to avoid any point of discussion that could have led to disagreements among the members. Ashley attempted to find a common ground where the goals of each member overlapped. Which principle of conflict management is illustrated in this scenario?

74. Shane used to provide lengthy and monotonous details about his surgeries at the weekly meetings with his department members. Due to this, as soon as he started his report, the head of his department would begin looking at her phone. What listening barrier was the head of his department facing?

89. Which style of conflict management can be considered akin to an arm-wrestling match?

104. Andrea has been in the organization longer than Antonio. So, when Andrea got promoted as the team leader, it created a rift between them. Antonio thinks Andrea takes advantage of her position, while Andrea thinks that Antonio is jealous of her and hence doesn’t agree with any of her decisions. What kind of conflict is this?

84. A team leader was told by the management that in the team meeting she was about to conduct, she would have to disclose to the members their upcoming cut in salaries. The team leader expected her team members to become anxious after the announcement. She chose to go with a bigger conference room than usual for this meeting and made sure that all the team members had more than usual personal space. Which expected nonverbal behavior of her team was this team leader addressing?

102. Everybody in the team had a variety of ideas about how to approach the project. This resulted in a conflict. What was the cause of the conflict?

98. Despite the fact that it can be useful during group discussions, it hinders the decision-making abilities of the group, thus reducing the group’s effectiveness and output. What is being referred to here?

107. Whenever any decision has to be made, Sam sends an email to his team asking for ideas. This increases the number of choices that the team might consider as a prospective approach. Which principle of conflict management does Sam adopt?

81. If a person is sitting at a distance of two feet from another individual for a discussion, then which zone of this individual is that person sitting in?

88. In ________ conflict, the issues are clear and each party understands the problem.

83. Even after constant reminders to boost sales, the sales team for Cargin Industries missed their target at the end of the year. At this point, their manager told them that he was done listening to excuses and all he wanted to see were results. He even banged his fist on the table while saying this. Which nonverbal behavior was the manager displaying?

91. Everything that we learn that influences our way of relating with each other and with the world is called

78. If a person says, based on the life of Bill Gates, ”All college dropouts become millionaires,” then which word barrier is that person facing?

105. Sandy doesn’t like to deal with conflicts. So she always tries to ignore disagreements. Which conflict-management style is this?

76. While presenting his report, Jeremy kept exhaling loudly through his mouth. Emily noticed this and asked him if he was frustrated about not being provided the projector for his presentation. Jeremy confirmed that this was why. Which skill of interpreting nonverbal communication did Emily display?

100. Martha is from the US and Zheng is from China. Due to lack of understanding, most likely because of the language barrier, they end up arguing only to realize at a later stage that they share the same opinions. Which type of conflict is this?

93. When individuals become defensive about their positions because they think they are being personally attacked, it causes

75. When a speaker is interrupted by another person and the speaker gives that person a long hard stare, it generally means that the person should not have interrupted the speaker. In this particular scenario, what function is the eye contact serving?

80. During the five-minute break, most of the team members got up to get a cup of coffee. Before leaving the room, Justin left his notebook on his chair so that nobody would sit there if he were not back in time. Which nonverbal behavior was he displaying?

96. Matthew was unwell for some time so his best friend, Andrew, came to help him recuperate. Freddy is Matthew’s roommate. To accommodate Andrew, Freddy had to compromise and move his things, making room for Andrew, even though he was not comfortable. The next day, Freddy explained his discomfort to Matthew. How can Matthew tackle this situation?

101. Irfan’s team has members from all over the world. Due to the cultural differences, there are regular conflicts among the members. What can an individual do to manage these types of conflicts?

73. The entire time her children were telling Monica about their day at school, she was encouraging them to finish their stories quickly. It was a school night, and she wanted them to get on to their homework quickly as they were already running late for bed. In this scenario, what kind of a listener is Monica, and why?

108. Freddy is an excellent manager. Whenever his team has a conflict, he comes up with a solution that makes both sides happy. His solution always meets everyone’s needs in some way or the other. Which style of conflict management does this describe?

85. Active listening is one of the best ways to avoid which type of conflict?

82. Melissa was contemplating resigning from her company, but she had not yet made it public. She decided to tell this to her only friend at work, Alex. Since Melissa wanted to keep it a secret, she whispered this in Alex’s ears so that no one else could hear. Which of Alex’s zones was Melissa in?

77. If a person communicates while showing enthusiasm and high energy, he or she is a lot more likely to engage others in a conversation than someone who is dull and lackluster. The reason for this is that person’s

79. While waiting for the results of his blood test, Adam couldn’t stop shaking his leg. The doctor told Adam to relax and said she was sure that Adam’s blood work would be fine. Which nonverbal behavior that Adam displayed did the doctor read?

103. Whenever Angel feels that things are not going her way, even after logical and rational approaches, she tries to talk sweetly to her manager to be more equitable. This behavior is an example of

106. Whenever there is a conflict, Maria makes sure that she wins the argument or disagreement. For her, winning allows her to control others. Which type of conflict-management style is this?

90. Which style of conflict management attempts to find a solution that meets, to a certain extent, the needs of all concerned?

95. Instead of grudgingly accepting an outcome and holding repressed feelings of sacrifice or loss, it is important that group members take as much time as necessary to find a solution that satisfies every member. Which conflict management style is this?

94. Since Brendan is new to the team, his primary goal is to get his teammates to approve of him and build a rapport with them. During a team meeting, Brendan did not agree with a decision made by the rest of the members. However, to serve his purpose, he did not voice his opinion and agreed with his teammates’ decision. Which conflict-management style did Brendan employ?

87. The conflict-management approach that is used to make conflict go away by giving in to the wishes of others is called

92. When both logical and emotional appeals don’t work, we often try to threaten the other person. This behavior is called

72. Andrea was showing signs of impatience while Chad was talking about the current economic trends. She wanted him to finish soon so that she could take her turn at the podium and talk about her latest paper in which she had predicted an imminent economic collapse. What listening barrier was Andrea facing?