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ICR SAP Claims November '16

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1.
2 points
Policy number W3S005501CMP. What is the limit this customer can claim for a stolen bicycle from the front porch of the property?
2.
2 points
Policy number W8S001671CMP. Customer has called to lodge a claim for rain damage to the internal ceilings and carpets? What excess will the customer pay?
3.
2 points
Mrs Smith has called as there has been a severe earthquake and there is extensive damage to the back section of her home . Policy number 309500565HOM. What excess will you advise?
4.
2 points
Policy number 300635283HOM. You have just lodged a claim for consideration for Mr Dologan- his 18 year old air conditioner motor has just burnt out. Which team do you allocate the case to?
5.
2 points
Insured has premier care building and contents. The insured fridge motor has burnout; fridge motor is 17 years old. Can the insured still claim for food loss?
6.
2 points
Which of the following is a Positive 1st Response?
7.
2 points
800207957hom. Customer has had lightning damage to his washing machine. What process do you take?
8.
2 points
Once you have lodged a LOR claim, where do you find the LOR template email?
9.
2 points
W80078560CMP. Customer has called to lodge a claim for their television, playstation console and washing machine. All 3 are no longer working after an electrical storm. What process do you follow for lodgement?
10.
2 points
300639252hom. Customer is claiming for acc damage to an Apple Laptop. Customer has already been to an Apple store and they have repaired the laptop. What procedure do you follow?
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