Work Readiness Skills

1.

3 points

In order to resolve a conflict, the lines of ____________________ must be opened.

friends

communication

body language

service

2.

3 points

What should you avoid putting on the internet

your personal and work information

the radio station you listen to

what you had for lunch

the type of phone you have

3.

3 points

Mikey just moved from Mexico and is the new kid in school. One morning, Mikey found graffiti painted on his locker and sees some boys laughing at him. This is an example of

prejudice

jealousy

misunderstanding

gossip

4.

3 points

Get training by joining a branch of the

government

military

tree

bank

5.

3 points

Contributing new ideas is an example of reading and writing

True

False

6.

3 points

A short term goal is something that could take years and years to complete

True

False

7.

3 points

Customer service is

seeking technology to improve products

providing helpful, curteous, and knowledgeable service

seeking experieences that enhance personal growth

searching the internet

8.

3 points

Making decisions without obtaining all the facts first is

positive

negative

9.

3 points

An employee pitches in to help a coworker with a project

positive

negative

10.

3 points

Healthy behaviors include

personal hygeine

setting goals

managing personal health (fitness and eating habits)

all of the above

11.

3 points

Completes all assignments on time

positive

negative

12.

3 points

In confidence, Mary tells her friend Jane that her parents are getting a divorce. Jane tells girls at lunch about Mary's parents. Mary finds out and feels betrayed. This is an example of

jealousy

misunderstanding

prejudice

gossip

13.

3 points

Math skills are required and used in approximately how many jobs?

50%

All

None

25%

14.

3 points

Timmy and Lucy decide to meet after school at Burger King. Timmy waited an hour adn then went home furious. He called Lucy and found out she was also angry. After arguing, they realized they had each waited at a different Burger King. This is an example of

differing opinions

gossip

misunderstanding

prejudice

15.

3 points

What trait shows integrity?

maintaining punctual and consistent attendence

contributing to the success of the team

writing clear, correct, language that is appropriate to the audiance

exhibiting honesty and reliability

16.

3 points

Internet security includes all of the following EXCEPT

taking measures to avoid viruses

using the internet efficiently and ethically for work

identifying the risk of posting personal information

playing games

17.

3 points

What does it mean to display a positive work ethic

arriving on time

acting a fool

disrespecting your boss

leaving early

18.

3 points

What category does contributing to the success of the team fall in?

Team work skills

customer service skills

diversity awareness

integrity

19.

3 points

An employee does not listen to input from other coworkers

positive

negative

20.

3 points

Which is a cause of conflict?

differing opinions

gossip

prejudice

misunderstandings

jealousy

all of the above

21.

3 points

While resolving a conflict, listen carefully and DONT

move

listen

interupt

make eye contact

22.

3 points

As they walk out of a movie they had just seen together, Mark and Sam begin to talk. Sam says he hated the movie and Mark cant believe it. Mark loved the movie. This is an example of

jealousy

differing opinions

gossip

misunderstanding

23.

3 points

What must you attend to get a degree?

driving class

cooking class

college

elementary school

24.

3 points

A benefit of work is that you get a feeling of accomplishment

True

False

25.

4 points

You can meet new friends at work

True

False

26.

3 points

How can you find a job?

internet

word of mouth

newspaper

all of the above

27.

3 points

Identifying and abididng by laws and workplace policies is an example of

teamwork skills

diversity awareness

customer service skills

integrity

28.

3 points

When preparing for a job, you must FIRST

interview

write a resume

fill out an application

find a job to apply to

29.

3 points

Taking classes at a trade or specialty school can help you learn skills for a specific occupation

True

False

30.

3 points

An employee leaves work early without telling his or her supervisor

positive

negative