TPSG CAT Skills Verification Test - 39

If we receiving any EDI issue from Asia Pacific user and service desk cannot resolve, we can just open ticket to "ICC TRADING PARTNER SERVICES" with EDI_MAILBOX template

If dealer call in for getting access right for https://dealerconnect.cat.com , we can get user to apply from https://requestit.cat.com and login with their cws id and password.
After guide user, we have to open FCR with low priority

if user had Appshare software installed but cannot login, we can guide user go to change, check that the server is appshare.cat.com and guide user to login with ap\Lan ID and Lan password

if user cannot access to the citrix webage, we need to ensure that https://*.cat.com has been added to trusted sites in Internet Explorer.

when a male caterpillar user call in but provide a female cws ID, we need to request for the callers cws ID also. if user said they do not have cws yet due to reasons like they are new staff and account is still creating, we should not given any caterpillar info to the user and advice user to ask his/her superior to call us for any inquiry.
If there is any suspicion encountered, inform to ESC supervisor immediately.

if user ask to add or validate data source to ODBC, we need to follow the steps in 4help 882. if facing any errors, we need to open ticket to OSG DB@ LUW LEVEL 1.5

if user cannot remote their machines by Microsoft Remote Desktop. From remoting PC, we need to go to "manage computer" and choose "Local Users and Groups".
select "group" and go to "remote desktop users" and add user Domain Lan id. after click ok, user should be able to use the remote desktop

if user call in to reset cws QA password, we can reset the password from https://imapq.ecorp.cat.com with our QA cws account

User just applied teamcenter/Creo account and call helpdesk to do the setup/installation.
Below setup should be completed by helpdesk agent:-

Map i drive for user (i drive link depends on the regional location)
Install the Oracle Java which supported by caterpillar
Install Teamcenter 10 All-in-One Prerequisites
Install PLM 01 02 03 04 05 06
Siemens Lifecycle Visualization Mockup 10.1.4
Install Teamcenter Rich client from I drive

if receive any call from FPD user (Beijing) saying they cannot access Oracle website with their password. we can ask user to call FPD helpline: 1-877-523-5411 (for US)/ 1-615-341-8535 (for other region)