Holiday Campaign

1.

1 point

Customer Eligible for the Intro Offer will have a specific tag in UA2.

True

False

2.

1 point

n Latam & Asia the Holiday Premium Campaign will be referred to as the (___)?

3.

1 point

Jessie previously had a Holiday Offer in 2014, which he canceled before getting billed with the regular Premium price. Jessie has had a Free account ever since. Will Jessie be able to take advantage of our upcoming Win-back Offer?

No, Jessie canceled his subscription before getting billed with the regular Premium price.

Yes, his account in already Free and churned before October 21, 2016.

4.

1 point

Google & Bose will be marketing the Intro Offer through application and websites. Which of these is not applicable?

Twitter

Chromecast application

Instagram

HeadSpace

5.

1 point

Can I get the intro offer if I signed up for a free 48 hour trial before? Choose the correct answer.

Educate the customer how to sign up to the offer.

Add 2 months of Premium to the account according to CSK flow

Reply with Trial Offer: I just missed out on the deal! (after 48 hours) article

Reply with Trial offer not eligible

6.

1 point

I made sure that I'm eligible to get the Win-back Offer. I want to use OXXO payment. Is this okay?

No, this offer requires a recurring payment

Yes, Oxxo is a type of credit card and a recurring payment method in Mexico so you can definitely use this.

7.

1 point

"Hi,

I sorry for bad English. It's January 2, 2017 here and I'm a Japanese living in Madrid. I create Free account with username ""Hanataka"". Saw offer 3 months for 0.99 €. Want this. Can I get?

Arigatō sayōnara"

No, this offer is not available in Japan

Yes, launch date in Spain is from Nov 21, 2016 to Jan 8, 2017

No, this offer is only available from November 21, 2016 to January 1, 2017.

8.

1 point

Prepaid Offer is available in which countries?

Taiwan, Indonesia, Philippines, Spain

Peru, Colombia

All markets except Japan

Peru, Colombia, Indonesia, Philippines and Taiwan

9.

1 point

To be eligible for the Win-Back Offer, I must have (___) off Premium prior to October 21st, 2016

10.

1 point

A customer had Premium for Family subscription on June 20, 2016 and canceled on July 21, 2016. His account reverted back to Free before October 21, 2016. This customer will be eligible to get the Win-back Offer.

True

False