TPSG CAT Skills Verification Test - 40

When user want to share files with 3rd parties without CWS IDs, help-desk should advise and/or guide 3rd parties to register free individual plan accounts with their own business emails via BOX service rather than using Cat's SIFT portal.

When someone calling to assist his/her CAT colleagues on account problems, help-desk should try to get end-user directly on call and must verify their identities accordingly, and DO NOT reveal any CAT credential where against security policies.

To ensure each called-in user status been clear, help-desk is supposed to take email verification as one of the prioritized methods rather than heavily using Gov ID.

If user received DATA LOSS PREVENTION message after sending Lotus Notes email to external party since 10 Dec 2016, him/her should be directed by help-desk to Victor Wei for further assistance as per current SOP.

When IT setting up WebEx-One-Click on user's PC, help-desk must ensure that Lotus Notes was fully closed so that related plugin can be installed into LN client folders without disruption.

For all users to work on LoadSpring since 12 Nov 2016, just guide them using the Primavera link under My Cat Applications from Cat@work Portal, while no more needing separate password.

When users requiring to Apply Jabber for first time usage, help-desk must ensure them using Apple iPhones or iPads in China sites and meet basic requirements before assign ticket to Voice AP team with application FORM.

For any user that unable to apply admin right via https://desktopmanagement.ecorp.cat.com , help-desk must get Full Name + LAN ID + Asset Tag + Request Type (Temp/Consistent) + Business Case for an individual ticket accordingly before escalate out.

For users facing issues on Peterborough/Akashi/Decatur Databases, help-desk can assign tickets to GIS AP - ENGINEERING SOLUTIONS for further assistance.

For opening USB access permission on computers, user must seek approval from his/her Facility Contact person and assign to SYMANTEC ANTIVIRUS LEVEL 3 SUPPORT with full information.