ACP troubleshooting

1.

1 point

The wider the ____ the more information the CPU can send.

digital axis

analog

FSB

SSD

2.

1 point

This is a hard drive with no moving parts

digital axis

analog

FSB

SSD

3.

1 point

Arithmetic and microprocessor are the same thing

True

False

4.

1 point

A DVD drive is also known as

fiber optic

AGP

optical

gummy worms

5.

1 point

32bit Windows is faster than 64bit

True

False

6.

1 point

when troubleshooting the first thing you do is make sure everything is plugged in and turned on

True

False

7.

1 point

When internet troubleshooting check (select all that apply)

nic for breakage

Nic for power (ie, light)

error messages

Ethernet cable for breakage

8.

1 point

When internet troubleshooting check (select all that apply)

drivers

bios to see if it's turned on

ISP (internet service provider)

for viruses and malware

9.

1 point

No video can be caused by

bad VGA port

bad wiring

broken lcd

10.

1 point

No video can be caused by

bad sector

no boot

northbridge relays

11.

1 point

no boot can be caused by

bad motherboard

bad serial port

poor power

12.

1 point

no boot can be caused by

fsb

mch

cpu

13.

1 point

no boot can be caused by

bad memory

mch

bad relays

14.

1 point

Motherboard is an FRU part

True

False

15.

1 point

When doing customer service you should restate the problem to let the customer know you understood

True

False

16.

1 point

What mode do we select if we want to roll the OS back to a point it used to work?

last known good configuration

safe mode with command prompt

safe mode with networking

safe mode

17.

1 point

the bigger the bandwidth the faster

True

False

18.

1 point

memory is faster than the hard drive

True

False

19.

1 point

the distance a component is from the CPU contributes to the speed of the computer

True

False

20.

1 point

We can use this device to check the power supply

cable tester

odometer

power supply tester

21.

1 point

This is a field replacement part

motherboard

lamb chops

grub worms

vga

22.

1 point

the southbridge deals with the peripherals

True

False

23.

1 point

nic stands for network controller

True

False

24.

1 point

These are key words in a BOOLEAN search

AND, OR, NOT

plus, minus, star

AND, IF, NOT

25.

1 point

is the act of leading people

time management

project management

business management

leadership

26.

1 point

is organizing and prioritizing time allotment

time management

project management

business management

job costing

27.

1 point

the total cost to make an item after adding labor, materials and overhead

time management

project management

business management

job costing

28.

1 point

Being ethical is part of good leadership

True

False

29.

1 point

leaders can be made

True

False

30.

1 point

empathy is important in the workplace

True

False

31.

1 point

being on time is part of being a good employee

True

False

32.

1 point

When providing customer service you want to (select all that apply)

be prepared

speak plainly (no big words)

be curteous

be on time

33.

1 point

the FSB is connected to the CPU socket

True

False

34.

1 point

a computer technician can work on a power supply

True

False

35.

1 point

No power can be caused by (select all that apply)

bad power cord

bad power supply

bad motherboard

no power from electrical socket

36.

1 point

use keywords on a resume

True

False

37.

1 point

employers scan resumes for keywords

True

False

38.

1 point

grammar is important on a resume

True

False

39.

1 point

computer parts used to troubleshoot computers are known as “known good parts”

True

False

40.

1 point

SSD stands for solid state drive

True

False

41.

1 point

alcohol can be used to clean electrical components

True

False

42.

1 point

CRT monitors contain led

True

False

43.

1 point

leadership is important to the workplace

True

False

44.

1 point

spelling is important on a resume

True

False

45.

1 point

it’s important to use an ESD strap when working on a computer

True

False

46.

1 point

front side bus (FSB) contributes to the speed of a computer

True

False

47.

1 point

a computer is only as fast as it’s slowest component

True

False

48.

1 point

flowcharts are not helpful to inexperienced technicians

True

False

49.

1 point

when dealing with customers tell them as little as possible, too much information may cause problems

True

False

50.

1 point

you want to do everything you can to help the customer

True

False