Marriott Service Desk- July CIP

The HF article number that shows the default format we should use for EID Password Reset.

Carl from a Managed property called because he is unable to access his Email Lite account. John assisted the user in checking what could possibly happen. After a thorough investigation, John found out that there is an ongoing Email Lite Maintenance. What should John do with his ticket?

Rose (Home Agent) called the Service Desk because her computer goes into a Bitlocker loop. Andy (the Tier 1 analyst) attempted to troubleshoot, however non of the steps he performed resolved the issue. What should he do next?

To be able to create a new Public Folder, users will need to file a request in Request Center.

All unresolved Tier 0 remediation should be escalated to the following support groups except for?

For devices blocked in MAARK1, SD Analyst should submit Authorize Device Access Request.

What is the email of the Compliance Team?

A former MI associate called because she's unable to access 4myHR. She has been under Severance for 3 months. What should the SD Analyst do to assist the user?

What is the HF article number for Severance Process?

Stacey from an IRFA supported property called because her computer won't boot. Bert (SD Analyst) determined that the problem is caused by a bad HDD. What should he do next?